About
The Home Remodeling Contractor You Can Trust
We Put Our Decades Of Experience To Work For You
We first opened our doors in 1981 with a single vision: to build homes our Lexington-area neighbors adore. Our services may have shifted over the decades—away from new builds and towards the services you’d expect from general contractors or roofing companies—but our vision hasn’t. We’re ready to turn your Kentucky house into your dream home.
Our MISSION and VISION STATEMENT
To provide remodeling services to homeowners in a manner that sets the standard of excellence for our industry.
STANDARD OF EXCELLENCE FOR OUR INDUSTRY.
CUSTOMER SERVICE IS OUR FOCUS.
What that will look like in the year 2024, The Vision
BACK Construction will be a $20+ million business serving the Remodeling and Home Improvement needs of Central Kentucky. It will employ approximately 72 highly engaged, well-trained, well-paid and motivated professionals and will deliver the best customer service of any remodeling firm.
BACK Construction’s target customer is a value-minded customer that sees the value in an established company. A company that sees its responsibility to the customer goes beyond the current job. These customers are savvy buyers that have usually remodeled before and expect good service, proper attention and excellent communications. They are typically 2 earner households that are too busy to DIY or to mess with amateurs.
BACK Construction will have great customer and employee satisfaction, without sacrificing financial results, that are the hallmark of a well-run business. It will have had 10 years of steady growth in volume, GP, and net and it will be done with each profit center standing on its own financially.
BACK Construction management will focus on the process, continually trying to improve it, in order that it is consistently Smooth & Pleasant for our customers and at all stages of our interaction with them, from the initial phone call, through sales and production and to any warranty situation. It will look seamless because of our constant collaboration between all members of our team regardless of position. This commitment to the process is the difference between us and our competitors.
BACK Construction employees will know the BACK Way because they will be trained in the BACK Way. The cornerstones of the BACK Way are planning, preparation, communication, and collaboration. The BACK Way is intentional & documented not accidental and is easy to manage because of that.
BACK Construction trade partners will know that there is a BACK Way, as will the total public including potential hires. The Smooth and Pleasant process is the BACK Way and is based on the values we embrace and are listed on the Mission Statement.
BACK Construction’s management team will lead with vigor, sharing and teaching and always looking to make the business better and at the same time making the individual better and producing the future leaders from those that share the vision 2024 and beyond.
The Home Remodeling Contractor You Can Trust
Our Core Values
- Continual Improvement
- Honesty
- Respect
- Trust
- Initiative
- Loyalty
We Value People above all & provide our team with:
Top-notch Products
Your home deserves the best, so we offer CertainTeed® roofing and Pella® windows and doors.
Personalized Service
A team of friendly and attentive professionals will make your home remodeling project a breeze.
Sterling Reputation
Our conscientious service and clear communication have earned us a reputation as Lexington’s favorite home remodeling contractor.
Ironclad Warranties
We offer a five-year labor guarantee, plus generous product warranties, thanks to our status as a Pella Certified contractor.
We’re Ready To Create Your Dream Home
You Don’t Need to Wait—Our Experienced Team Is Just a Phone Call Away
Stop fretting over choosing between roofing companies or general contractors and turn to the partner you can count on. Our experienced team will make your project a rousing success, so get started today!
Our History: Building a Legacy on a Strong Foundation
At BACK Construction, we’re not just about building barns, bridges, churches, or custom homes—though we excel in all these areas. At our core, BACK Construction is about building a dedicated and valued team of employees. As partners Chuck Ross and Kyle Whalen proudly state, “Of course, we’re dedicated to doing quality work, but the major way we accomplish that is by being concerned about the livelihood of our employees.”
Founded in 1981 by Billy Knight, Alvin Edge, Chuck Ross, and Kyle Whalen, BACK Construction’s name represents the first letters of each founding partner’s name. Initially, we focused on framing and remodeling jobs, with barn construction on Taylor Made Farm paving the way for extensive work on area horse farms. Over the years, we’ve become a staple in the Lexington/Central Kentucky area, renowned for our exceptional craftsmanship and reliable service.
The Early Days
Remodeling Recognition
Exceptional Home Remodeling
A Commitment to Our Employees
The Transition to Employee Ownership
A Resilient Legacy
As BACK Construction continues to grow and evolve, we remain committed to providing exceptional construction services with the same care and attention to detail that has defined our legacy from the very beginning.
Deborah B.