The BACK Construction Design-Build Process
At BACK Construction we take a very methodical approach to designing, estimating and delivering projects to our clients. This method has proven to be very effective and valuable in terms of overall efficiency, project outcomes and customer satisfaction.
1. Initial Contact
A simple email or phone call to the office puts our process in motion. The information obtained during initial contact will be utilized to ensure the project is paired with the appropriate professional. Once assigned, the consultant will obtain additional project information via a phone consultation. This phone consultation typically occurs within 24-48 hours of initial contact. During this conversation, the consultant will focus on gathering the information needed to propose the next “best steps” for the project. Many times, this conversation will conclude with the scheduling of an In-Home Consultation. Typical topics of the phone consultation include:
a. project information
b. potential investment figure & anticipated project timeframe
c. next steps
2. Virtual Consultation or In-Home Consultation Practicing Social Distancing
The goal of the virtual consultation or in-home consultation is to listen, learn and understand. During the course of the consultation a variety of project related topics will be discussed, including:
a. project information, design direction, functional needs & goals
b. project investment figure
c. next steps
3. Design Agreement
The Design Agreement (DA) is a contract document that outlines the scope of design services to be provided. Design services are provided at an hourly rate; however, an estimated total investment is identified and included on the contract. Additional information included on the DA includes:
a. design schedule & process
b. the project investment figure
c. design deliverables (i.e., floor plans, 2D & 3D views)
4. The Design Process
In addition to the information obtained during the initial virtual or in-home consultation, detailed measurements, site information, inspirational material and research findings are utilized to begin the project design.
Design solutions are formulated to:
a. address functional needs & goals
b. adhere to the identified project investment figure
c. meet any applicable code, zoning or historical requirements
The typical design process includes concept development, schematic design and design development phases. Presentations may include, but are not limited to, architectural floor plans, 2D and 3D images, photo-realistic renderings, architectural details and preliminary material/finish recommendations. The design process is collaborative and fluid, ultimately resulting in a final, well-developed design solution.
5. Project Proposal & Construction Contract
The final design solution is used to produce a detailed project proposal. The proposal addresses the scope of work, total investment figure and allocations for allowance categories. The project becomes active when the construction contract is agreed upon.
Initial project activation includes:
a. preparation of construction documents
b. initiation of formal selection process
c. scheduling of project kick-off meeting
6. Construction Documents & Material Selection
Construction documents are completed by a licensed architect, are based on AIA Standards, and adhere to applicable local codes, zoning and historical guidelines. Engineering and permitting needs are evaluated and coordinated in this process. Material selection is a designer-lead process that involves the procurement of the materials, fixtures and finishes such as:
a. cabinetry
b. tile, flooring & countertops
c. plumbing & lighting fixtures
d. hardware & millwork
7. Project Kick-Off
The project kick-off meeting is the assembly of your project team prior to the start of construction. The meeting is designed to introduce the Project Manager (PM), review the scope of work and discuss project logistics such as:
a. communication methods
b. details of job-site preparation & care
c. schedule & work hours
d. specific needs or requests
8. Construction Process
Throughout the construction process the project team is available to offer support and guidance as well as address concerns or questions that may arise. During the construction phase the project team aims to successfully:
a. manage project details & schedules
b. coordinate applicable permits and inspections
c. maintain open lines of communication
d. utilize effective problem-solving strategies
e. maintain a clean & safe working environment
f. respect the job-site as a “home”
9. Final Product & Warranty
Prior to project completion a pre-completion meeting is scheduled. The goal of the pre-completion meeting is to identify any final project details to be addressed and to ensure complete satisfaction with the final product.
Along with a dedication to customer service and satisfaction, BACK Construction offers a five-year, non-transferable warranty on our workmanship. The warranty emphasizes the focus on quality and provides clients with peace of mind.
START THE CONVERSATION
Are you considering a home project? Are you unsure of where or how to start the process? Are you looking for a dedicated team and efficient process to support you and your decision-making process? We are here to help. It all starts with a conversation.
Phone: (859) 225-2225 | Email: info@BACKconstruction.com | Office Hours: 7:00 AM – 4:00 PM (Monday to Friday)
