Our Design-Build Process

The BACK Construction Design-Build Process

Home Remodeling Lexington KYAt BACK Construction we take a very methodical approach to designing, estimating and delivering projects to our clients.  This method has proven to be very effective and valuable in terms of overall efficiency, project outcomes and customer satisfaction.

1. Initial Contact
A simple email or phone call to the office puts our process in motion. The information obtained during initial contact will be utilized to ensure the project is paired with the appropriate professional. Once assigned, the consultant will obtain additional project information via a phone consultation. This phone consultation typically occurs within 24-48 hours of initial contact. During this conversation, the consultant will focus on gathering the information needed to propose the next “best steps” for the project. Many times, this conversation will conclude with the scheduling of an In-Home Consultation. Typical topics of the phone consultation include:
a. project information
b. potential investment figure & anticipated project timeframe
c. next steps

2. Virtual Consultation or In-Home Consultation Practicing Social Distancing
The goal of the virtual consultation or in-home consultation is to listen, learn and understand. During the course of the consultation a variety of project related topics will be discussed, including:
a. project information, design direction, functional needs & goals
b. project investment figure
c. next steps

3. Design Agreement
The Design Agreement (DA) is a contract document that outlines the scope of design services to be provided. Design services are provided at an hourly rate; however, an estimated total investment is identified and included on the contract. Additional information included on the DA includes:
a. design schedule & process
b. the project investment figure
c. design deliverables (i.e., floor plans, 2D & 3D views)

4. The Design Process
In addition to the information obtained during the initial virtual or in-home consultation, detailed measurements, site information, inspirational material and research findings are utilized to begin the project design.

Design solutions are formulated to:
a. address functional needs & goals
b. adhere to the identified project investment figure
c. meet any applicable code, zoning or historical requirements

The typical design process includes concept development, schematic design and design development phases. Presentations may include, but are not limited to, architectural floor plans, 2D and 3D images, photo-realistic renderings, architectural details and preliminary material/finish recommendations. The design process is collaborative and fluid, ultimately resulting in a final, well-developed design solution.

5. Project Proposal & Construction Contract
The final design solution is used to produce a detailed project proposal. The proposal addresses the scope of work, total investment figure and allocations for allowance categories. The project becomes active when the construction contract is agreed upon.
Initial project activation includes:
a. preparation of construction documents
b. initiation of formal selection process
c. scheduling of project kick-off meeting

6. Construction Documents & Material Selection
Construction documents are completed by a licensed architect, are based on AIA Standards, and adhere to applicable local codes, zoning and historical guidelines. Engineering and permitting needs are evaluated and coordinated in this process. Material selection is a designer-lead process that involves the procurement of the materials, fixtures and finishes such as:
a. cabinetry
b. tile, flooring & countertops
c. plumbing & lighting fixtures
d. hardware & millwork

7. Project Kick-Off
The project kick-off meeting is the assembly of your project team prior to the start of construction. The meeting is designed to introduce the Project Manager (PM), review the scope of work and discuss project logistics such as:
a. communication methods
b. details of job-site preparation & care
c. schedule & work hours
d. specific needs or requests

8. Construction Process
Throughout the construction process the project team is available to offer support and guidance as well as address concerns or questions that may arise. During the construction phase the project team aims to successfully:
a. manage project details & schedules
b. coordinate applicable permits and inspections
c. maintain open lines of communication
d. utilize effective problem-solving strategies
e. maintain a clean & safe working environment
f. respect the job-site as a “home”

9. Final Product & Warranty
Prior to project completion a pre-completion meeting is scheduled. The goal of the pre-completion meeting is to identify any final project details to be addressed and to ensure complete satisfaction with the final product.

Along with a dedication to customer service and satisfaction, BACK Construction offers a five-year, non-transferable warranty on our workmanship. The warranty emphasizes the focus on quality and provides clients with peace of mind.


Are you considering a home project? Are you unsure of where or how to start the process? Are you looking for a dedicated team and efficient process to support you and your decision-making process? We are here to help. It all starts with a conversation.

Phone: (859) 225-2225 | Email: info@BACKconstruction.com | Office Hours: 7:00 AM – 4:00 PM (Monday to Friday)


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 They removed some hardy board siding that had been exposed to lots of water and was rotten...Took old out, replaced with new, primed, caulked and painted all in one morning. Schon Holman was magnificent. He knew what he was doing, came dressed suiting the quality of work I expected, did a thorough, perfect job, left site immaculate and was professional in his conversation and demeanor. Would definitely use Schon and BACK again. 
 Today concludes my home updating experience with Back Construction. It is with gratitude and satisfaction I review Shohn and my kitchen transformation. There were many just in time process changes that needed Shohns' expertise and patient consideration. He approached them through an experienced eye and one by one sought a solution , never an excuse. This is a testimony to.his professionalism and attention to detail. Thanks Back Construction for choosing top quality staff. Thank you Shohn for taking care of me like you would your family. 
 Back Construction helped turn my rental property from the ugliest house on the street to one of the best-looking by designing and building a super-custom open gable porch roof to replace an outdated awning. The project was complicated by the need to work with multiple residents and me, the owner, but clear communication from start to finish made the process easier. They were conscientious about my budget without cutting corners on the quality, appearance, or service. 
 I was very pleased with Schon Holman who repaired a faucet incorrectly installed and repaired cabinet damaged by water. Back was quickly responsive to my request and adjusted original estimate when work was done. I would highly recommend Back. 
 Highly recommend Back Construction! They screened in part of our deck and built a pergola. The project went smooth from beginning to end. The sales manager and project manager were easy to work with and took everything into consideration. The work crew were very professional, on time and cleaned up daily. Our screened in porch has become our favorite part of the house! We will definitely be using Back Construction again. 
 I couldn't speak more fondly on my experience with Back Construction. We had the columns on our front porch repaired and we are extremely pleased with the workmanship. Schon Holman and Tom Gebhart were very professional.The Home was built in the 1800s and with the original columns still standing, the team took extra care in the repair and their preservation. They also were able to lift the porch and level out the roof which seemed like quite a task. Im very happy with the outcome. They even gave advice and information on the products they used for future reference. Thank you very much Back Construction. I will be recommending your work to others. 
Convenient Financing Options Available

Your home remodeling project doesn’t need to break the bank! We offer a variety of financing options to qualified homeowners, so you can start creating a better home today.

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Proudly Serving Our Kentucky Neighbors
BACK Construction

965 Contract St
Lexington, KY 40505
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